SOUTHERN CALIFORNIA EDISON CASE STUDY 

How are you shaping customer experience?

Customers expect a relationship with their utility consistent with their best brand experiences. Learn how Southern California Edison solves the challenges communicating with customers during critical moments.

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TRUSTED BY THE NATION'S MOST FORWARD-THINKING UTILITIES

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What's inside 

In this case study, you'll learn how Southern California Edison partnered with Message Broadcast to decode the complexities of communicating at scale to:

Increase resource productivity

Improve notification execution times

Eliminate delivery latency for critical communications

Increase customer satisfaction

Automate executive approval

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Our collaboration on a new communications platform keeps our customers safe and informed with timely and accurate emergency communications.

Scott Long, Senior Advisor at Southern California Edison 

"Our collaboration on a new communications platform keeps our customers safe and informed with timely and accurate emergency communications."

Elevate your customers' experience

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